Privacy Policy

  1. What we scoop up
    When you browse, register, or check out at Qojira, we collect:
  • Order essentials: name, shipping & billing addresses, phone, e-mail, payment token.
  • Tech breadcrumbs: IP, browser type, pages visited, time-stamp.
  • Cookies & pixels: for cart memory, analytics, and ad-tailoring. (See “Cookie Choices” below.)
  1. How we use the kibble
  • Fulfill, ship, and track your order.
  • Answer questions, process returns, and wag tails.
  • Send service alerts, opted-in newsletters, or birthday treats for pets.
  • Detect fraud, defend our site, and keep the doghouse secure.
    You may opt-out of marketing any time by clicking “unsubscribe” or writing to .
  1. Legal leash
    We process data under: contract (to ship), consent (to market), legitimate interest (to prevent fraud), and legal duty (tax records).
  2. Your rights—no tricks
    Access, correct, delete, port, or restrict your data, or bark at us if you feel wronged. Requests are handled within 30 days via .
  3. How we guard the bowl
    TLS encryption, PCI-DSS compliant payment vaults, staff training, and quarterly security audits. Data is stored on servers inside the EU/EEA or equivalent jurisdictions.
  4. Sharing with trusted walkers
    We only disclose info to:
  • Couriers & freight partners (label creation).
  • Payment gateways (card processing).
  • IT & hosting providers under strict NDAs.
    No sale, rent, or trade—ever.
  1. Retention schedule
    Orders: 7 years (tax).
    Marketing consent: until you unsubscribe.
    Analytics cookies: 26 months, then auto-expire.
  2. Outside yards
    Links to third-party sites leave our fence; their privacy policies apply. We’re not responsible for their bones.
  3. Changes to this policy
    Updates are posted here and, if material, e-mailed to account holders. Continued use means you consent to the new version.
  4. Contact the data pack
    Data Protection Officer

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