Shipping Policy
At Qojira, we treat every parcel like it’s headed to our own pack: fast, safe, and tail-wag ready.
Please give us 1–2 business days to pick, pack, and quality-check your goodies before they leave our den.
Please give us 1–2 business days to pick, pack, and quality-check your goodies before they leave our den.
Average transit runs 4–7 business days worldwide, but weather, holidays, or customs sniff-tests can add extra fetch time.
We thank you in advance for your patience—good things come to pups who wait.
We thank you in advance for your patience—good things come to pups who wait.
We partner with trusted global carriers selected for speed, cost, and gentle paws-on handling.
The best option for your address is auto-applied at checkout; no guesswork, just zoom.
The best option for your address is auto-applied at checkout; no guesswork, just zoom.
The moment your box scampers out the door we’ll email you a tracking link.
Watch it travel in real time on our site or the courier’s page—refresh responsibly.
Watch it travel in real time on our site or the courier’s page—refresh responsibly.
Standard shipping is on us, always.
Any import duties, taxes, or brokerage fees that your local post demands are your responsibility and must be settled before delivery.
Any import duties, taxes, or brokerage fees that your local post demands are your responsibility and must be settled before delivery.
We ship almost everywhere, but some remote doghouses or country-specific rules may be off the map.
Drop a line to and we’ll confirm if we can reach your bowl.
Drop a line to and we’ll confirm if we can reach your bowl.
Certain toys, treats, or sprays may be barred from crossing borders due to safety or import laws.
If we spot a restricted item in your cart we’ll email you within 24 h with a swap, split shipment, or full refund—your choice.
If we spot a restricted item in your cart we’ll email you within 24 h with a swap, split shipment, or full refund—your choice.
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